Customer Satisfaction Survey Automation
Created by
Support Team
Categories
Support Surveys
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Workflow Diagram
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Gather valuable customer feedback with automated satisfaction surveys sent after support interactions. Analyze responses to improve service quality and customer experience.
Key Features
- Automated sending - Send surveys after ticket resolution
- Customizable surveys - Create surveys tailored to different interaction types
- Response tracking - Monitor survey completion rates
- Feedback analysis - Analyze responses for insights and trends
- Action triggers - Automatically follow up on negative feedback
Requirements
- Survey platform (SurveyMonkey, Typeform, or similar)
- Support ticketing system integration
- Analytics and reporting tools
Workflow Steps
- Detect resolution - Identify when support tickets are closed
- Select survey - Choose appropriate survey template
- Send survey - Deliver survey to customer
- Track responses - Monitor survey completion
- Analyze feedback - Process and analyze survey responses
- Take action - Follow up on negative feedback or low scores
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